Auto Transport FAQs

Frequently Asked Questions (FAQs)

How much advance notice do you need for auto transport?

We’d like to get your order into our system 5-7 days ahead of your preferred travel date; once your paperwork is finalized, we will pick up your vehicle for delivery within three days.

Do you have insurance on vehicles that you transport?

Yes. Each carrier in our network is required to maintain at least $750,000 in liability coverage. At pickup, our transport technician will inspect the vehicle, along with the owner, making note of the vehicle’s condition at pickup. Upon delivery, the owner and dropoff driver will also inspect the vehicle, so each owner can be assured their vehicle wasn’t damaged during delivery.

How long does it take to finalize a quote to ship my car?

For most cars that don’t require special services, we can provide a quote within one business day. Call 800-201-1222 or email

What kind of auto transporter will move my vehicle?

Typically, it will be the same sort of open-air double-decker car hauler you’ve seen on the interstate taking new cars to their dealers. Because we use a wide variety of carriers, we cannot guarantee a specific type of car carrier.

What types of payment do you take?

Visa, Mastercard, American Express, and Discover. We also gladly accept payment by check, money order, certified check, and partial C.O.D.

What’s the difference between open and enclosed carriers?

Open carriers are the sort you see on the interstate taking vehicles to the dealer. These transporters vary in size and capacity; it may be a single-level flatbed or a giant double-decker truck. These are our lowest-priced option, as they naturally have a higher risk of damage from weather or road debris. If you require a higher level of safety, it’s only a little more expensive to ship your vehicle via enclosed carrier. We especially recommend an enclosed carrier if you have a unique, custom, or classic car.

Should I be present when my vehicle is picked up and delivered?

Yes. Some paperwork is necessary at both ends, and requires someone to sign pickup and delivery forms. If it’s impossible for you to be there personally, you can designate a proxy, as long as you trust them to responsibly sign for the vehicle.

Where will pickup and delivery happen?

We prefer to come to your door, and will handle both pickup and delivery as close as possible to your home address. However, some local traffic laws prevent our trucks from entering residential areas, and some roads / neighborhoods are simply too small to accommodate large trucks.  In these instances, we will arrange to meet at a convenient location of your choosing; we prefer malls or businesses with large, flat parking lots.

How long will transport take for my vehicle?

This question is obviously tied to your travel distance. One to two weeks are generally required for coast-to-coast trips; shorter trips can typically occur in less than a week. For any trip, there are a variety of factors at play: distance, traffic, weather, truck breakdowns, seasonal traffic rushes, or other unforeseen events may impact your shipping schedule. For this reason, pickup and delivery dates are estimated, and neither can be guaranteed. If you live in a very remote area, you may want to speed up delivery by meeting the truck in a centralized, populated area.